Home/Policies & Procedures/Policy on Assignment of Learning Advisor
Policy on Assignment of Learning Advisor
How AMSC selects, onboards, deploys and develops Learning Advisors, so every engagement meets a consistent, high-quality standard.
Applies to all Learning Advisors and Learning & Development Advisors, employed or contracted
1
Purpose & scope
Purpose
To establish consistent, high-quality standards for selecting, onboarding, deploying, and developing Learning Advisors at AMSC, ensuring alignment with AMSC’s mission, learning culture, and business outcomes.
Scope
Applies to all individuals designated as Learning Advisors or Learning & Development Advisors within AMSC or contracted at client engagements.
2
Role definition & competency model
Deliverables & responsibilities
Learning Advisors support organizational and client learning objectives via:
- Needs assessments with stakeholders (interviews, surveys, data reviews)
- Learning solution design (e-learning, classroom, social learning)
- Project coordination, logistics, budgets, LMS administration
- Evaluation of outcomes — feedback, performance metrics, ROI
Competency clusters
Conceptual / analyticalDesign, curriculum development
Relational / emotional intelligenceStudents’ engagement, active listening
Technical / tool proficiencyLMS, dashboards, analytics
SMART objectives & KPIs
Define advisor performance goals such as:
- Time taken to complete needs assessment
- Students’ satisfaction ratings
- Post-training performance improvements
Objectives should be Specific, Measurable, Achievable, Realistic, and Time-bound.
3
Hiring & selection
Hiring criteria
- Background in adult learning design or consulting
- Demonstrated emotional/social intelligence
- Analytical capability and familiarity with learning analytics tools
Selection process
- Use structured interviews and competencies-based assessments
- Include a case exercise, portfolio review, and stakeholder role-play
4
Onboarding & deployment
Onboarding checklist
Based on advisor onboarding best practices:
- Company culture and values overview
- Policies (data protection, ethics, conduct)
- Introductions: training team and key departments (HR, delivery, operations)
- Resource setup: LMS, tools, templates
- Job shadowing with experienced Learning Advisor
- Guided practice: needs assessment & program design
Initial training & mentoring
- Provide formal training on AMSC instructional standards, systems, tools
- Assign a mentor (senior advisor) for 90 days to facilitate social learning and feedback
5
Advisor engagement & communication
Regular check-ins
- Weekly one-on-ones with supervisor during initial months
- Monthly peer roundtables for cross-advisor collaboration and experience sharing
Structured communication
- Clearly define availability, preferred contact channels, and expected response times
- Encourage open-ended questioning and active listening in advisor interactions with stakeholders
Recognition & peer feedback
- Implement peer recognition programs (e.g. “Advisor of the Month”)
- Publicly acknowledge contributions during all-hands or team meetings
6
Professional development & continuous improvement
70/20/10 learning framework
70%
Learning on-the-job: client delivery, challenging assignments.20%
Mentoring and peer learning.10%
Attending workshops, webinars, e-learning modules.Ongoing learning opportunities
- Require regular industry conference participation, webinars
- Provide access to LMS refreshers, emerging trends (e.g. AI-powered learning, analytics dashboards)
Feedback loops & evaluation
- Collect stakeholder and participant feedback post-delivery
- Analyze learning outcomes, satisfaction, performance gains
- Use learning analytics dashboards to spot patterns and improvement areas
Performance reviews & goal setting
- Conduct annual reviews aligned to competency model
- Co-create improvement and development plans tied to career progression
7
Governance, ethics & compliance
Alignment with AMSC vision & cultureLearning Advisors must act as champions for AMSC’s learning culture — modeling growth mindset, openness, and psychological safety.
Data privacy & securityAdhere to privacy and data protection policies when handling client or internal data (assessment results, feedback, learning records).
Ethical standardsAdvisors should align with AMSC’s code of conduct and independence policies. If deployed at client sites, always avoid conflicts of interest and maintain professional boundaries.
8
Monitoring, evaluation & continuous optimization
Dashboard & data-driven monitoring
Use LMS and analytics dashboards to track advisor workload, delivery metrics, learner engagement and outcomes.
Regular program audits
- Quarterly or bi-annual audits of advisor assignments, quality of deliverables, participant results, feedback trends
- Identify where capacity or skills gaps exist
Adjustments & scalability
- Reassign or retrain advisors based on performance data
- Scale advisor pool in line with client demand and quality standards
Implementation recommendations
- Roll out these guidelines via updated Advisor Handbook, intranet, and training sessions.
- Embed into HR onboarding workflows and performance management systems.
- Use LMS dashboards and periodic surveys to track the effectiveness of these policies and refine them based on real-world outcomes.
Have any question?
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Email: tcourses@ace-consultants.net