This policy outlines how Ace Management System Consultants (AMSC) ensures that all qualifications and training programmes are delivered, assessed, and certified to the highest standards. It provides a framework for continuous improvement, compliance with awarding body requirements, and maintenance of learner trust.

AMSC is committed to:

• Meeting and exceeding the requirements of awarding organisations, sector skills bodies, and relevant regulatory authorities.
• Continuously improving through structured feedback, staff collaboration, and regular review processes.

Key measures

3.1 Training Manager

• Respond to queries promptly via phone, WhatsApp, email, or other official channels.
• Provide accurate course information: introduction, content, duration, fees, assessments, exams, results, and certification.
• Maintain accurate data records using Google Sheets or the institute’s training software.
• Treat all clients and learners professionally, reporting any abusive behaviour to senior management without personal retaliation.
• Arrange all course-related resources (books, stationery, refreshments) at least one day before class.
• Notify students at least one day in advance of any class cancellation, ensuring all registered learners are informed.

3.2 Governance and Communication

• Adhere to governance arrangements appropriate for a Training & Consulting Centre.
• Maintain clear communication of procedural changes via face-to-face meetings and written guidance documents.
• Support consistent delivery standards through regular meetings, observations, assessments, and feedback analysis.

For portfolio-based / internally assessed qualifications.

5.1 IQA Responsibilities

The Internal Quality Assurer will:

• Review and approve assessment materials to ensure alignment with course and qualification standards.
• Support and train assessors to understand assessment criteria, standards, and processes.
• Monitor assessments to ensure fairness, consistency, and compliance with procedures.

5.2 Sampling Strategy

• Implement a risk-based sampling strategy, considering assessor experience, qualification type, and historical performance.
• Conduct additional monitoring activities outside of the sampling plan if necessary.

5.3 Standardisation

• Facilitate regular standardisation meetings to align assessment practices across the team.
• Review assessment outcomes to ensure consistency and fairness.

5.4 Assessor Support and Development

• Provide ongoing support and CPD opportunities to assessors to maintain best practice.
• Encourage reflective practice and sharing of resources among assessors.

5.5 Additional Quality Management

• Plan and coordinate programme delivery to ensure readiness for external visits.
• Review and update documentation and procedures regularly.
• Maintain readiness for awarding body audits and regulatory inspections.