Why this policy exists

This policy outlines the process for learners, customers, and other stakeholders to appeal academic or assessment-related decisions made by Ace Management System Consultants (AMSC). It applies to all AMSC courses, approved qualifications, and units delivered within or outside Pakistan.

The policy ensures that appeals are handled fairly, consistently and promptly, and that all relevant staff and learners understand the process.

Who this policy applies to

This policy applies to:

• Learners enrolled on AMSC courses or qualifications.
• Staff involved in management, assessment, quality assurance, marketing, sales, or operations.
• Internal and external stakeholders who have a direct interest in the appeal outcome.

It is applicable at all premises where AMSC courses are delivered.

Who handles an appeal

When you can appeal

An appeal may be submitted if the learner believes:

• AMSC did not apply its procedures consistently, properly, or fairly.
• The conduct of the assessment disadvantaged them.
• The premises or assessment environment was unsuitable and affected their performance.

Appeals about decisions following a complaint should follow the Complaints Policy.

Ways to submit an appeal

Learners may submit an appeal through any of the following:

What happens after you submit

1. Receipt of appeal

   Acknowledged within 1 working day.

2. Investigation

   Reviewed by relevant managers; a panel may be formed if required.

3. Outcome

   A written response will be provided within 2 working days.

4. Final escalation

   If dissatisfied, the appeal will be referred to the Chief Executive, whose decision is final.

Confidentiality & record-keeping