Cancellation and Refund Policy
How learners can cancel an enrolment and what refund applies, and what happens if AMSC cancels or reschedules a course.
Applies to all AMSC training courses, workshops and programmes, online or in personWhy this policy exists
This policy outlines the conditions under which learners may cancel their enrolment and receive a refund, as well as the steps AMSC will take in the event of course cancellation or rescheduling. It aims to ensure fairness, transparency, and compliance with consumer rights and our organisational standards.
Who this policy applies to
This policy applies to all learners enrolled in training courses, workshops, or programmes delivered by Ace Management System Consultants, whether conducted online or in person.
How much is refunded, based on notice given
The refund a learner receives depends on how far in advance they cancel relative to the course start date.
Note
- Refunds are processed within 14 working days of the date the written cancellation request is received.
- All cancellation requests must be made in writing to info@ace-consultants.net.
- Administrative fees, if applicable, are clearly stated at the time of registration.
If AMSC cancels or reschedules a course
In the unlikely event that Ace Management System Consultants cancels or reschedules a course, learners will be offered one of the following:
Full refund
A full refund of any course fees already paid.
Transfer enrolment
Move to a future course of the same value, at no additional charge.
Exceptions & special considerations
- Refunds will not be granted for learners who fail to attend without prior written notice.
- Special consideration may be given for cancellations due to extenuating circumstances, such as medical emergencies, subject to written proof and management approval.
Cancellations & refunds — contact
For any cancellation or refund request, reach the team directly using the details below.